This is a look from the other side of a computer service counter from a very large Jr. or community college.
I support the faculty, staff and some students, helping them when they get themselves into trouble or need help using their computer. I usually respond to a help ticket sometimes following up by phone or by going to their office. There are days that no amount of help will fix the problem. Sometimes my "clients" are no smarter than a stick.
That being said, I love where I'm working, I love what I'm doing and the people I work with a a great bunch; with a wide range of technical and "customer" service skills.
Please note, the names have been changed to protect the guilty.
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