The Boy Who Cried Wolf

Good morning A-------,

This morning you placed a call to our help-desk ostensibly claiming that you could not log-in and you were in the middle of an exam.When we responded we found your class working away watching YouTube videos on the net. The problem seemed to be that you were unable to log-in to your web based e-mail account. That service seems to be under some type of Denial of Service Attack today and the whole world is having trouble getting to their site.

If this was the case, I question your ability to diagnose computing problems. Perhaps, you should undertake some training? If you knowingly misdirected us, may I remind you of the parable about the boy who cried wolf. Our future responses could be long enough to ensure we will only find the bones.

Please, in the future, call us when you have a problem but don't inflate the urgency.