This is a common enough problem, with many potential causes.
Sometimes we need to add paper to a printer, or the toner needs to be replaced, sometimes a printer can break.We use a pay-to-print system, if you have no money in your account, nothing will happen when you try to print.
A student comes to us with a problem "I can't print".
We spend our time troubleshooting the problem, checking the printer, verifying that there is paper in the printer, and finally asking the student to log on and verify his print balance. "I can't do that, I can't logon" ARRRRRRRRRRRGGGGGGG
By this time the student is getting a bit upset because we can't fix the "printing" problem; he has a paper due in 10 minutes and is in a bit of a panic.
We have now spent 5 minutes trying to figure out what's wrong, only to find out that all we need to do is reset their password. This will take about 45 seconds.
It is at this point I want to throw a Fortran manual at the student's head
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